Cookies & Privacy Policy
Helio Leisure Limited T/A Helio Fitness are committed to safeguarding the privacy or our website visitors and customers; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
What information do we collect?
We may collect, store and use the following kinds of personal information:
- Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, and website navigation);
- Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- Information that you provide to us for the purpose of registering with us;
- Information that you provide to us for the purpose of subscribing to our website services, email notification and/or newsletters; and
- Any other information that you choose to send us.
Cookies
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will however, have a negative impact on the usability of many websites, including this one.
Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in the relevant parts of the website.
We may use your personal information to:
- Administer the website;
- Improve your browsing experience by personalising the website;
- Enable your use of the services available on the website;
- Send to you goods purchased through the website, and supply to you services purchased via the website;
- Send statements and invoices to you, and collect payments from you;
- Send you general (non-marketing) commercial communications;
- Send you email notifications which you have specifically requested;
- Send to you our newsletter and other marketing communications relating to our business which we may think may be of interest to you by post, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communication); and
- Deal with enquiries and complaints made by or about you relating to the website.
All our website financial transactions are handled through our payment service providers, Harlands group Limited and Stripe Payments Europe Limited. You can review the privacy policy for both our payment service providers on their respective websites. We will share information with both payments service providers only to the extent necessary for the purpose of processing payments you make via our website and dealing with complaints and queries relating to such payments.
Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonable necessary for the purpose set out in this privacy policy.
In addition, we may disclose your personal information:
- To the extent that we are required to do so by law;
- In connection with any legal proceedings or prospective legal proceedings;
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating selling); and
- To any person who are reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to any third parties.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to our website or mobile applications).
Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Your privacy rights
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to blackpool@heliofitness.com, the contact us section of the website or writing to the address below.
Rectification. If you believe we’re holding inaccurate information about you, or your personal details change, please contact us at Blackpool@heliofitness.com or in writing to the address below and we will update your personal records. We do not hold any information relating to your credit/debit cards or bank account information.
Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.
Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.
Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.
Address: Data Controller, Helio Fitness, Newton Drive, Blackpool, FY3 8ER.
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Updating information
Please let us know if the personal information which we hold about you needs updating or corrected.
Contact
If you have any questions about this privacy policy or the treatment pf your personal information, lease write to us by email at Blackpool@heliofitness.com or by post to Helio Fitness, Newton drive, Blackpool, FY3 8ER.
Data Controller
The data controller responsible in respect of the information collected on this website is Helio Leisure Limited T/A Helio Fitness